My summer internship has been somewhat different from that of my colleagues. Where other interns were massively involved in software development and pushing their products to production, I was involved in information security operations. Coming from a military background, I was used to a very different way of getting things done. This mindset was further reinforced through academia with the perfect scenario always being the end goal. This is not the case in the real world.
User Experience is the study of the interaction between the company and the customer or employee. It could be a website, software, mobile application, brand colors, banners, or even a greeting at the door. The interaction between any company and their customers starts with the employees. If employees are happy and feel valued, they are more likely to stay and work for the benefit of themselves and therefore, the company. This allows the happy employee to interact with the customers and coworkers in the most professional and respectful way.
The broadcast radio industry has not changed much over the last 30 years or so: it is generally powered behind the scenes by humans who do lots of repetitive work to produce a continuous analog broadcast stations. This approach assumes everything that we broadcast today was predetermined yesterday (or maybe the day before that?) in a very linear fashion and without real-time influence from the environment or consideration of the uniqueness of each listener.